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BILLING COORDINATOR

Job Description

The Billing Coordinator is responsible for working with patients, the RevCycle team, and program leadership to assure that all data required for billing is captured completely, accurately, and timely in the Electronic Health Record. Duties include auditing EHR data files, training program staff on correct procedures, analyzing error trends, and developing recommendations for improved procedures. The coordinator is also responsible for providing administrative, technological, and general office support to the Program. A commitment to the RHD values should be demonstrated as job duties are performed.

Please note this role is onsite at our Norristown PA location hybrid/remote work is not available.

Shift: Monday - Friday 630a-230p OR 6a-2p

Major Responsibilities:

DIRECT DUTIES:

Billing:

Collect and verify patient demographic and insurance information. Input into EHR accurately. Scan insurance cards, IDs and other required documentation.
Verify insurance coverage and eligibility prior to intake/appointments.
Identifies and resolves billing queries/problems.
Researches and processes denied claims.
Prepares correspondence and/or collection letters, manage prior authorizations, authorizations, and reauthorizations.
Communicates with RevCycle and/or MCOs to answer questions and provide additional supporting documentation.
Prepares letters of appeal.
Enters data, changes, and charges into charts and billing system, generates reports. Communicates changes to staff.
Utilization review to ensure clinical records support billing (billing compliance review).
Provide receipts and ensure accurate documentation of financial transactions.
Liaison between MCRC, clients, and various county entities.

Patient Reception:

Greet patients in a professional and welcoming manner.
Inform patients of co-pays, deductibles, and other out-of-pocket expenses.
Collaborate with leadership and patients to develop payments plans. Complete all billing and/or payment plan documentation with patients. Maintain patient fiscal files.
Collect copayments, outstanding balances, or deposits at check in.

Office Management:

Coverage for front desk as needed. Ensure coverage for all shifts at reception.
Coordinate with providers and other staff to manage office flow.
Reconcile daily cash, credit payments. Weekly bank deposits.
Perform monthly property inspection for safety-Fire detectors, exit lights, etc. Complete monthly report for corporation.
Complete and/or assist with regular emergency drills as required by program regulations.
Manage invoices and leases and oversee vendors. Prepare check requisitions as needed. Complete IC documentation when needed.
Maintain inventory of equipment (phones, copiers, faxes, computers).
Order all necessary supplies to ensure good working operations overall.
Manage staff parking-permits.
Prepare and distribute incoming and outgoing mail.
Participate in the overall management of the clinic, perform duties as assigned by Director to ensure continuity and quality of care. Maintains open lines of communication with leadership team.
Provide coverage for front desk as needed. Ensure coverage for all shifts at reception.
Partner with providers and staff to streamline daily office functions and maintain smooth operations.
Reconcile daily cash, credit payments. Weekly bank deposits.
Manage invoices and leases and oversee vendors. Prepare check requisitions as needed. Complete IC documentation when needed.
Maintain inventory of equipment (phones, copiers, faxes, computers).

Job Qualifications and Competencies:

Job Qualifications:

High school diploma or equivalent (GED).
Associates degree preferred.
Four (4) years experience in a high volume medical insurance billing/AR setting.
Excellent written and oral communication skills with individuals at all levels.
Ability to meet deadlines and manage priorities and workflow.
Excellent customer service skills.
Proficiency in MS Office programs and customized billing software.

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Apply for Billing Coordinator at Resources for Human Development